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Web Design Package

  1. All packages price listed are valid from the date you made the payment
  2. If we do not receive your completed question list within 3 months of receiving your payment, your account will be closed completely and all money paid will be forfeited
  3. Although we reserve the right to change the prices and scope of our or services at any time, all pricing listed is guaranteed.

Design Phase

  1. We will only commence design once we have received your completed question list along with all your information and photos. The delivery date of 15 business days starts from the date of receipt of your complete information.
  2. If you have preferences for design and layout, you must tell us before we begin drafting your website. This helps us to select and apply a design that is closest to your preference without spending our time inefficiently trying to guess your preferences.
  3. We welcome all your ideas for design preferences, these must be completed and submitted to us in the relevant sections in our question list prior to commencing work on your site.

Editing and Review Process

  1. Your standard web design price includes two revisions of edits, if you exceed this, we reserve the right to charge $160 per additional edit revision round.
  2. You must provide all your edits in accordance with our standard text, photos and design request changes.
  3. During the design phase of your web development, if you do not provide edits within 3 months of a draft being provided, we reserve the right to close your account and all money paid will be forfeited.

Payment Policy

  1. All payments are non-refundable after the client has approved a design.
  2. All payments to be made by credit card or direct deposit

Refund Policy

  1. You can request a full refund if you are not happy with our design
  2. You can request a 50% refund if you are not happy with the finished website
  3. We will not offer a refund of your deposit in the instance of change of mind and indecision as we have spent considerable time to listen to your feedback and preferences and the limitations do not relate to our service.

Support

  1. Business hours Email Support are available free of charge to guide you in updating your site.
  2. Business hours Phone & Email Support are available for client purchased a web hosting or website support plan with us
  3. We are not responsible for any copy, editing or updating of the clients website. We will not do any work on your website unless contracted to do so, we provide managed website service to process updates to your site ongoing.

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