Let’s Travel challenge was keeping up standards to handle daily operations, we were losing clients because of bad procedures. The company came to a point where future growth wasn’t possible because of the existing technical infrastructure
Cavaon tailor-made an online booking system that dramatically improved the efficiency and accuracy and helped increase sales. Now travel agents make bookings directly through the system and cut out any manual data entry that produced errors and therefore increased customer satisfaction. Processes were streamlined and the multi-step manual entry system was turned into a one-click system, increasing staff efficiency and productivity.
The fresh and user-friendly customer-facing website clearly presents all products and detailed information, which has a direct impact on sales.
Since using the new booking system, sales increased by 62.7% over the last 12 months.