Management of personal information is taken very seriously by Cavaon and all information collected is handled according to the Australian Privacy Principles (APPs) as directed under the Privacy Act 1988 (Cth).

Personal Information

Any information or an opinion about an identified individual or a reasonably identifiable individual is consider personal information. Such information might include name, address, phone number, date of birth, medical conditions or passport details. Information that has been de-identified is no longer consider personal information.

In order to fulfill purchase of services from Cavaon, it is necessary and unavoidable that we request certain personal information. All information is handled according to this policy and we only request information that is necessary to produce the highest quality service.

Information That We Collect

During our checkout process, you will typically be asked to provide your full name, email address, company name, mobile and mail address. Under the Cavaon Terms & Conditions, it is necessary to provide such information in order for us to process your order.

Credit card details are not collected by Cavaon and nor should they be volunteered. All credit card details are processed by eWay, our trusted third party payment gateway that is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). We may collect bank details for the purposes of processing refunds.

Various non-identifiable information is collected in relation to every visitor to our site, or who otherwise interacts with us electronically. Such details may involve geographical tagging, cookies, IP address, onsite behavior and interaction with digital marketing on third party websites. This information cannot be associated with any individual and is used to constantly improve the service provided to you. Any cookies used cannot access information stored on your computer.

Cavaon will communicate with you on an anonymous basis where it is practical to do so and there is no legal requirement to request your true identity.

How We Collect Information

Information is primarily obtained through checkout process, however any interaction with Cavaon may involve the provision of personal information. This might include email, phone, social media or account registration. That information may be provided by you directly or by someone else to whom you have provided consent to submit personal information. If you are providing personal information with regards to a third party, you acknowledge that you have received their consent to do so.

The completion of an order with Cavaon, the provision of personal information through any other means, or the continued use of this website, all of which are entirely voluntary in nature, shall be taken as consent to use such information in a manner outlined in this policy.

Why We Collect Personal Information

It is necessary and unavoidable that we collect personal information for the primary purpose of purchasing a service or requests for quotes made with Cavaon. As such, this information will be communicated to third party service providers including web hosting, email hosting and domain name provider. Certain personal information may also be requested in order to respond to an enquiry.

Personal information may also be used for other secondary purposes reasonably expected to be carried out by Cavaon, including those related to administration, fraud, marketing, content improvement, research, statistical analysis, resolving technical issues and quality control.

Information may also be provided to government bodies where required to do so by law.

Your personal information will never be sold to third parties but may be transferred in the event of a business sale, merger, change of control, transfer of assets or any other reorganisation.

How We Store Personal Information

Information will generally be stored in an electronic format, but may also be in paper form. Personal information is limited to only those who require such access in order to fulfil their duties. Access is restricted by passwords or through physical restrictions and stored in secure onsite and offsite facilities. All third party providers require the same privacy procedures be followed.

How We Disclose Personal Information

Due to the nature of our service, it is necessary that personal information be provided to both Australian and foreign third parties. Your information may be disclosed to foreign third party operators who may or may not operate in the country of your destination. Personal information will only be disclosed where we believe it is necessary to fulfil your order, that the third party is compliant with enforceable laws similar to the APPs and you have consented for us to do so or it is otherwise required by law.


You will only receive marketing material where you have provided consent. You may choose to opt out of our mailing list at any time by following the unsubscribe link in the footer of every marketing email or by emailing By necessity, you will continue to receive email communication in relation to your order / purchased service.

Corrections Or Concerns

Should you become aware of incorrect personal information held by us or have any concerns over the information held by us, please direct your correspondence to Level 1, 403 Elizabeth St, Surry Hills, NSW 2010 or email

Third Party Links

Where a link on the Cavaon website directs you to a third party website, any provision of personal information is no longer to Cavaon and therefore is not subject to this privacy policy. You acknowledge that Cavaon is not responsible for any personal information provided to a third party.

Changes To This Privacy Policy

Cavaon reserves the right to alter this Privacy Policy at any time. Where the change is considered material, consent will be obtained from you to continue to hold your personal information. Where consent is no longer provided, your personal information will be removed.

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